Order Support

Please read through these FAQs for common inquiries regarding orders and shipping.

If your question still has not been answered, please send us an email at support@thewellbio.com and we will get back to you shortly. 

Orders

How do I get a quote?

Please fill this Quote Request From, one of our sale representatives will contact you with a quote.

You may also send your full name, shipping address, email, contact number, institution/company, and product(s) of interest to order@thewellbio.com so we can generate a quote for you. 

How do I place an order?

Thank you for your interest in our products. You can place an order on our website with a credit card or you can submit an order request to order@thewellbio.com. Please let us know if you need a quote. 

You can also order by PO by sending PO orders to order@thewellbio.com. If you have a quote number, please add the quote number to the PO order. 

Am I able to order from your website if I am outside the United States?

No, our website currently only accepts orders shipped within the United States. If you are outside the United States, you may contact us at order@thewellbio.com to order directly or find one of our international distributors on this page:

https://www.thewellbio.com/company/distributors/ 

Can I use a quote online?

If there is an online coupon code in your quote, you can use the code during check-out online.  

If there is no online coupon code in your quote, please contact us to place an order with quoted price: 

Email: order@thewellbio.com 

Phone: 973-855-4955 ext 1 

Is sales tax included?

If you are ordering from outside the state of New Jersey (NJ), you should not be charged tax. The system will default to NJ, but when you check out and put in your correct address and state, the tax should disappear. 

Please let us know if there is still an issue at support@thewellbio.com. You can also send your order request or any further ordering questions to order@thewellbio.com. 

Where are your international distributors?

You can find a list of our international distributor by location on this page: https://www.thewellbio.com/company/distributors/ 

If you would like to work with us, please email support@thewellbio.com.

How do I request a copy of my invoice?

To request a copy of your invoice, please email us. Please include your order number or PO (Purchase Order) number in your email. 

Email: order@thewellbio.com 

Shipping

What is the shipping condition of your products?

Most of our products are shipped at ambient condition. One you receive the product, please keep the products at storage condition according to the instructions.  

The following items will be shipped with dry ice:  

  • VitroGel Angiogenesis Assay kits (ready-to-use  or high concentration) 
  • Some hydrogel supplement such as AAK supplement.  
Do you offer expedited shipping for the international shipping?

If you require expedited shipping, please contact us before placing your order. 

Email: order@thewellbio.com

Phone: 973-855-4955 ext 1 

Can I use my own (FedEx/UPS etc) shipping account for online orders?

If you would like to use your shipping account for an order, please contact us before placing your order. 

Email: order@thewellbio.com 

Phone: 973-855-4955 ext 1